You or someone authorized by you, must be present to sign for a shipment if you choose to have it delivered to your home or office. Signature Required UPS generally requires a signature for delivery. We verify all addresses with VISA, MasterCard, Discover and American Express. SHIPPING AND BILLING ADDRESSES: If your shipping address is different from your credit card billing address, please make sure your card issuer has listed this shipping address as an 'authorized' address.

Due to the nature of our products, we cannot backorder live animals. If you would prefer to be contacted if we are missing items, please let us know when placing your order in the comment field. Any missing items or substitutions will be marked on your order and your total will be adjusted accordingly. Availability In the interest of meeting your schedule, if 70% of your order is in stock, it will be shipped. Saturday delivery is an extra $26 charge. How much is Saturday delivery? Saturday delivery must be made by special request by email or phone. You will receive a confirmation email with your tracking number when your order has shipped. All LiveStock are shipped Wednesday and will be deliver Thursday Morning.

Orders generally ship within 1-2 business shipping days. All livestock orders must be shipped overnight via UPS or FEDEX Priority Overnight to reduce transit time. Dry goods, Aquarium Supplies, and Reptile supplies are ship using ground service unless Specified. Live Rock and Sand are ship using 2nd day service. If other shipping method is chosen we will modify the shipping method. All livestock orders are shipped via Next Day Air. Shipping Charge will be calculated base on the actual shipping weight. FREE SHIPPING on order over $500 on all Fish, Corals, Inverts, Package Deals, and Live Reptiles excluding Live Rock, Sand, and Natural Sea Water! If order under $500

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